Support
haze — last updated 16 July 2026
Need help with anything? Email support@thehaze.app and a real person will get back to you — usually within 24 hours.
Common questions
- How do I save a place?
- Tap the + button in the bottom navigation. You can paste an Instagram link, upload a screenshot from your camera roll, or enter a place manually. haze pulls in the name, address, hours, and photos for you.
- Can I save a place straight from another app?
- Yes. In Instagram, Photos, or Google Maps, tap the share button and choose haze. The place is saved to your account.
- How do I organize places into lists?
- Open the Lists tab and tap + to create a list, then add saved places to it. Lists can be shared with friends.
- How do I add friends?
- Open the Friends tab and search for a username. Once you're friends, you can see each other's places and lists.
- Something isn't loading, or a place has the wrong details.
- Place information (hours, addresses, photos) comes from third parties and can be out of date. Email us with the place name and we'll take a look.
Reporting and blocking
haze has zero tolerance for objectionable content and abusive users.
- Report: open a user's profile, tap the ••• menu, and choose Report.
- Block: open a user's profile, tap the ••• menu, and choose Block. Blocking removes any existing friendship, hides you from each other, and prevents further contact.
- Reports are reviewed and acted on — typically within 24 hours.
- You can also email support@thehaze.app at any time.
Your account and data
- Delete your account: Profile → Settings → Delete Account. This permanently removes your account, saved places, lists, and profile photo.
- Privacy: see our Privacy Policy for what we collect and why.
- Terms: see our Terms of Use & Community Guidelines.
Still stuck?
Email support@thehaze.app. Telling us your username, your iPhone model, and what you were doing when it went wrong helps us fix it faster.